At SilverShield Gaming, we want you to love every game, card, and collectible you take home. If something isn’t quite right, here’s how we can help!

Eligible Returns

• We accept returns within 7 days of purchase for unopened, unused products in their original packaging and in resalable condition.
• A receipt or proof of purchase is required for all returns or exchanges.

Refunds & Exchanges

• Refunds are issued to the original payment method or can be given as store credit — your choice!
• If you prefer, you can exchange eligible items for something else in-store.

Items NOT Eligible for Returns

• Opened trading card products, including singles and booster packs.
• Special orders, clearance items, or discounted final sale items.
• Event registrations or tournament entry fees.

Damaged or Defective Items

• If you receive a product that is damaged or defective, please let us know within 7 days of purchase or delivery. We’ll do our best to repair, replace, or exchange it for you.

Credit Card Returns

• All credit card returns are subject to a 5% restocking fee to cover non-refundable transaction fees. The fee does not apply to cash or debit card refunds. To avoid the fee, you may request store credit instead

Online Orders

• For online orders, please contact us within 7 days of delivery to arrange a return.
• Returned items must be unopened and shipped back in original condition.
• Customers are responsible for return shipping costs unless the return is due to our error.

Need help?

We’re here to help! Contact us anytime through our website or stop by the shop — we’re always happy to answer your questions and make things right.

Thank you for supporting our family-owned hobby shop!